9304 - 39 Avenue, Edmonton, Alberta, Canada
+1 780-485-0690

Service Quality

Service Quality

As an ISO 9001:2008 certified company, service quality is front and centre in all aspects of our business.

We take pride in providing safe, quality services to the energy industry, and we are focused on consistently and effectively identifying and meeting the needs of our clients. A thorough understanding of our customers, their processes, and their problems is key to our accurate and thoughtful problem solving and effective and efficient service delivery.

ISO 9001:2008 Certified Company
The FourQuest Energy mission statement is centred on quality and excellence: “To be the leaders in the energy industry by providing quality and excellence in our services backed up by solid and innovative engineering”.

FourQuest Energy shall offer properly engineered, high quality services to its clients. Personnel with a high level of expertise and practical experience will deliver services to the highest industry standards.

Quality Policy Statement

FourQuest Energy is committed to providing exceptional service and delivering effective solutions to our clients. This goal is supported by our quality management system, which embraces both quality assurance and continual improvement of our service. We believe that quality is a basic business principle, and that quality management is an integral part of every project.

FourQuest Energy’s quality management system is an evolving system of practices, tools, and training methods for managing our company, as well as providing customer satisfaction in a rapidly changing world. Quality management improves our performance in several areas: eliminating service defects, enhancing the effectiveness of our services, speeding up service delivery, and reducing cost, among others.

The primary focus of FourQuest Energy’s quality management system is satisfying customer needs. We achieve this goal by continuously improving our processes, giving us higher quality products and services. Our success will always be measured by our client’s satisfaction and our objective-driven quality management system, which complies with the ISO 9001:2008 standard.

Our quality policy is the concern of all employees. Everyone—at every level, in every function—shall be focused on continuous improvement and customer satisfaction. We learn from each other, our co-workers, our customers and suppliers, and even our competitors.

FourQuest Energy management will ensure this policy statement is communicated and understood throughout the company and is reviewed for continued suitability. The FourQuest Energy management team gives full support and commitment to the quality management system. This system drives all business activities required to achieve and maintain this policy.

Quality Policy Poster

Quality Policy Objectives

FourQuest Energy has established quality objectives which are measurable and consistent with the quality policy:

  • Meeting and exceeding clients’ expectations
  • Skilled manpower
  • Punctual delivery
  • Sustainable growth and profit margins
  • Social responsibility

Commitment

FourQuest Energy’s commitment to the highest standards of quality service is best demonstrated by our achievement of  ISO 9001:2008 standard certification in 2011 after only three and a half years in business. ISO 9001:2008 guidelines provide a comprehensive model for proper quality management systems, which significantly improves any business. At FourQuest Energy we are dedicated to go above and beyond the requirements of ISO 9001:2008 standard, in pursuit of the constant improvement of our overall performance and efficiency.